Frequently Asked Questions

Everything you need to know about shopping with Kavala Collective.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that sale items are eligible for store credit only.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for our premium fabrics.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Afterpay and Klarna.

Are your materials sustainably sourced?

Yes, Kavala Collective is committed to ethical manufacturing. We prioritize eco-friendly fabrics and ensure our production partners adhere to fair labor standards.

Can I change or cancel my order?

Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our support team within 1 hour of purchase if you need to make changes.